1 reviews | Active since Jun 2024
Fibre service Agents are clueless and have no service principles
This is the second attempt on Hello Peter after logging a complaint on the service with Vodacom.After receiving a call from the Vodacom social media agent (Fergie) to acknowledge my complaint and to be told someone from Vodacom will contact me regarding the poor service received after placing an order for fibre at home. Ntombi from Client care called on Friday 13th just to inform me she will be handling my complaint period.Monday Fergie calls to confirm if I received a call from client care ,to which I was told they will be handling the incident and he will be closing the incident on the hello Peter site.Its Tuesday ,no call ,no feedback ,and guess what I called again only to be told there is no ETA .Which places me me in the same predicament that I have been since the 28th January 2026 without WiFi and costing me daily because I have to buy data as my daughter has assessments and exams coming up as explained in the first complaint. Then again Vodacom agent informs me I can only complain through hello Peter as there is no client complaints department that I can call. I am really ****ed off by the nonchalant attitude from every agent I have dealt with since January..Telkom has never give me issues nor poor service yet I chose this provider because my entire profile is with them .
This has been the worse service journey with Vodacom with over 18 years of having a relationship with.Im literally without words. After this whole back and forth between myself ,Vodacom fibre sales , activation and cancellations department as well as hello Peter incident logs and finally 2 calls from the client/customer/complaints department, waiting for a service literally 4 weeks ,only to be told there is no coverage in my area after which the agents confirm with the order ,agents promising to speed up the installation,and the only compensation is one month of uncapped 10mbps line with an LTE router. Ntombi agent from client care confirmed that this order will be prioritised for delivery latest Friday ,and will send an email confirming this order directly from her ,for the purpose of having to cancel after 1 month should I not want to continue with LTE.Again no email no reference to confirm this order ,so I'm probably going to wait in vain once again
I'm am appalled by the service of the entire Vodacom
This has been the worse service journey with Vodacom with over 18 years of having a relationship with.Im literally without words. After this whole back and forth between myself ,Vodacom fibre sales , activation and cancellations department as well as hello Peter incident logs and finally 2 calls from the client/customer/complaints department, waiting for a service literally 4 weeks ,only to be told there is no coverage in my area after which the agents confirm with the order ,agents promising to speed up the installation,and the only compensation is one month of uncapped 10mbps line with an LTE router. Ntombi agent from client care confirmed that this order will be prioritised for delivery latest Friday ,and will send an email confirming this order directly from her ,for the purpose of having to cancel after 1 month should I not want to continue with LTE.Again no email no reference to confirm this order ,so I'm probably going to wait in vain once again
I'm am appalled by the service of the entire Vodacom
