CA
Clinton A
1 reviews | Active since Nov 2015
11 Jul 2023, 14:51
fibre service
my fibre was deleted on your side by accident apparently and now it has been more than 2 weeks to get it up and running. I was told I need a new router but why does no one keep us up to date on what is happening? I need to phone every 2nd day just to get an update. And when I phone no one knows what is happening. Pathetic service.
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Replies (2)
Vodacom's replyOfficial
12 Jul 2023, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2023, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CA
Clinton A's updateReviewer Update
13 Jul 2023, 08:58SR*** Hi Vodacom please see my cancellation ref number. as you stated a consultant will phone but no consultant phoned me? just terrible I will be canceling all my contracts with Vodacom going forward. Please ensure I don't get charged for my fibre that has been off since you deleted it on your system.
CA
Clinton A's update13 Jul 2023, 08:58
Reviewer Update
SR*** Hi Vodacom please see my cancellation ref number. as you stated a consultant will phone but no consultant phoned me? just terrible I will be canceling all my contracts with Vodacom going forward. Please ensure I don't get charged for my fibre that has been off since you deleted it on your system.