DB
David B
1 reviews | Active since Jul 2009
26 Mar 2020, 09:29
Fibre **** Speed
This is the Third Review for the same problem , as the first and second I was ignored , the call centre has a Grant Hendriks , a person that helped me with a firmware update this helped for the first hour or so and then the line went back to previous issue .The Status is in a pending status ,whatever that means .At this point any feedback would be appreciated. The Fibre centre is inadequate to say the least . Does Vodacom expect payment ,is my next question for something as I don't get what I am supposed to pay for ,I am at point where if not sorted I will reverse upcoming payment
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Mar 2020, 10:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Apr 2020, 14:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided , your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Apr 2020, 14:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided , your query has now been resolved. Regards Consumer Website Team
Best regards,
DB
David B's updateReviewer Update
07 May 2020, 13:40You service does not exist , your call center is untrained , and people with very little knowledge of what is going on.
DB
David B's update07 May 2020, 13:40
Reviewer Update
You service does not exist , your call center is untrained , and people with very little knowledge of what is going on.