VR
Veshnee R

1 reviews | Active since Jul 2014

10 Jul 2018, 14:56

Fibre sales order opened for more than 7 months

A Fibre sales quote/order was issued in December 2017. No installation was done and no communication from Vodacom. This has now become an issue when I am installing fibre through vumatel with vox. I want this Vodacom sales order to be cancelled immediately.

0
Replies (3)
Vodacom
Vodacom's reply10 Jul 2018, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

VR
Veshnee R's update11 Jul 2018, 12:04
Reviewer Update
I received a call regarding my complaint and i was told i would receive a callback but im Still waiting.
Vodacom
Vodacom's reply16 Jul 2018, 09:56
Official

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you with further feedback.

Regards

Dominic