Fibre router down no service from vodacom

Our fibre went offline on Sunday 12:10 (according to our cameras linked to it). I phoned on Monday and logged a complaint. Reference nr: SR***. They said 24 tot 48 hours. And they don't know about any outages in our area. The next day someone phoned and said that after investigation they have found that there were issues, we tested it together but still no luck. They said the problem is with Meteofibre they will escalate. On Wednesday Meteofibre sent out technicians at 15:30, they tested and fixed all they could and found that the issue was with the Vodacom router. They sent their report to Vodacom at 16:01. I phoned Vodacom that afternoon, the lady tested the line withy his and that was at home and she still couldn't connect or send a signal through. We also explained to her what metrofibre said. She escalated the matter. On Thursday I haven't heard anything and I phoned Vodacom because we are paying for a service that we are not getting now and have to pay out of pocket for extra data for our family. She said that their techs has to also come out now. I said that I want a technician still Thursday to come and check and also bring a replacement as we can't wait 24 tot 48 hours again. Nothing!!!!! I phoned again today at about 13:15 and now they have a different story.... Apparently metrofibre has to let them know first..... But THEY DID ON WEDNESDAY already!

I have never received such pathetic service. I want to be reimbursed for the data I had to buy and also for the WiFi that I have paid now for 6 days but have not been able to use is. Every now and again we receive messages..... Fibre is down in the area. All those times I never complained and never requested a refund. But now after this and no remorse or urgency I want to be refunded. I will also be moving all my stuff from Vodacom I do not want struggle like this...... I have been a customer for more than 20 years....... This is unacceptable, poor, useless and very disappointing service!