NM
Nompumelelo M
1 reviews | Active since Jan 2022
20 May 2022, 17:32
Fibre request not logged or activated after 22 days
Logged a relocation request on the 28th April. Moved on the 29th to a place that had existing fibre with the same service provider. Called on the 20th May only to hear that the service request was never logged. A new one had to be logged today. Tomorrow, I will be paying for a full month of fibre I never used. I work from home. Highly inconvenienced!!!!!
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Replies (5)
Vodacom's replyOfficial
22 May 2022, 09:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2022, 09:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nompumelelo M's updateReviewer Update
24 May 2022, 14:16I STILL DO NOT HAVE FIBRE! All the consultants I speak to via the call center (which I have called endlessly) say different things. My partner is writing an exam not at 4pm and we are panicking because there is not network. You have made my life miserable and I have never missed a single repayment!!!
NM
Nompumelelo M's update24 May 2022, 14:16
Reviewer Update
I STILL DO NOT HAVE FIBRE! All the consultants I speak to via the call center (which I have called endlessly) say different things. My partner is writing an exam not at 4pm and we are panicking because there is not network. You have made my life miserable and I have never missed a single repayment!!!
NM
Nompumelelo M's updateReviewer Update
24 May 2022, 14:2525 days and counting without fibre (that I pay for religiously)...
NM
Nompumelelo M's update24 May 2022, 14:25
Reviewer Update
25 days and counting without fibre (that I pay for religiously)...
NM
Nompumelelo M's updateReviewer Update
26 May 2022, 09:08No one has contacted me and I still have no fibre. Vodacom is literally the worst!!!
NM
Nompumelelo M's update26 May 2022, 09:08
Reviewer Update
No one has contacted me and I still have no fibre. Vodacom is literally the worst!!!
NM
Nompumelelo M's updateReviewer Update
01 Jun 2022, 16:021 June. Still no fibre. I will be cancelling my services, reversing my debit order and going to the Ombudsman. Will never, ever forget what you have done to me.
NM
Nompumelelo M's update01 Jun 2022, 16:02
Reviewer Update
1 June. Still no fibre. I will be cancelling my services, reversing my debit order and going to the Ombudsman. Will never, ever forget what you have done to me.