Fibre Repair - Excellent speedy service !

Item: Vodacom
Rating: 4
Author: Gideon S

My Fibre went off which is obviously the worst possible time for this to happen - I really used it for work and my son studies' just started online. Anyway, I had no hope of solving this soon but I was pleasantly surprised by the great service I recieved from Vodacom. I take 1 star away because I initially struggled to get through but boy, once I got through they were very helpful, even phoned me back twice to follow up. Initially they couldn't help me online after trying really hard. They promised to send a Technician out and I thought yeah right .... next day they arrived and solved the problem! Thanks Vodacom - much appreciated !!! Hope the people involved get the recognition they deserve. Regards, Gideon SR***

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Replies (2)

Vodacom's replyOfficial

17 Apr 2020, 09:20

Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team

Vodacom's reply17 Apr 2020, 09:20

Official

Vodacom's replyOfficial

17 Apr 2020, 09:26

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and advised accordingly.

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Apr 2020, 09:26

Official