Fibre Relocation Struggle

I requested for a fibre relocation on 25 May 2023. To date, 28 July 2023, the activation was unsuccessful and after countless attempts to resolve the issue, the useless customer care agents just log service requests. With each SR, there is a 48 hour waiting period until the query is attended to, which on a few occasions received messages that the issue was resolved, only to get home and no internet. They update the system saying that the area is not fibre ready yet all the infrastructure is clear as day with an ONT already installed at the new residence. I requested that a technical team come to the property and check the installation but no1 has made contact to do the assessment. After a month of struggling, Vodacom sent me an interim LTE setup which also does not work. This then got escalated to the backroom technician which attempted to resolve the issue and due to the warehouse sending me an unconfigured router, it could not be resolved and recommended the warehouse to replace the router. It has been weeks since then, with various other consultants trying to resolve the issue and making countless promises with no resolve. They mention that concerns can be emailed directly to them and when that is done, no response is received. It has been 2 months now where they expect payment yet put no real effort to resolve the issue. It is really frustrating!!!!! Vodacom claims to be no.1 it seems like they don't give a F..K about customer service, employing ***********, useless assholes that leave their common sense in the car before reporting to work.