EF
Eben F
1 reviews | Active since Aug 2020
18 Aug 2020, 18:03
Fibre Relocation: SR***
A fibre relocation that was supposed to take a month has now taken 3 months, completely unacceptable. Not only that communication from the company has been **********, I've informed them I'm out of the country, and given alternative contact details, but they haven't made any effort to correspond. The agent which assisted was Belinda Simpson Not only that I've now been informed my 10Mbps line is to be downgraded to a 4Mbps, but I'll pay the same amount! .
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Vodacom's replyOfficial
19 Aug 2020, 09:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2020, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,