CV
Caitlin V
1 reviews | Active since Jan 2021
06 Jan 2021, 09:15
Fibre relocation nonexistent
Been struggling for over a month to relocate our fibre line. Have phoned Vodacom about 20 times and have gotten nowhere. The worst of it is that the installation of the new fibre line was booked for 28 December and the technician didn't even pitch. Considering cancelling and moving to another provider
Helpful (0)
Replies (3)0
Replies (3)CV
Caitlin V's updateReviewer Update
06 Jan 2021, 09:21I've been told, "A consultant will phone you back" or "Please give us the details and we'll have someone phone you". I have heard this about a dozen times and not once did anyone phone me. I have also posted a comment on Vodacom's Facebook page and send information via private messages and I always get the same response "Once feedback becomes available, we will be in touch". Does it take over 2 weeks to get feedback??????? Will someone reimburse me for the lost revenue as I am unable to work? Will someone reimburse me for the 100's of Rands of airtime that I have used to follow-up (without success)?
CV
Caitlin V's update06 Jan 2021, 09:21
Reviewer Update
I've been told, "A consultant will phone you back" or "Please give us the details and we'll have someone phone you". I have heard this about a dozen times and not once did anyone phone me. I have also posted a comment on Vodacom's Facebook page and send information via private messages and I always get the same response "Once feedback becomes available, we will be in touch". Does it take over 2 weeks to get feedback??????? Will someone reimburse me for the lost revenue as I am unable to work? Will someone reimburse me for the 100's of Rands of airtime that I have used to follow-up (without success)?
Vodacom's replyOfficial
06 Jan 2021, 11:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2021, 11:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jan 2021, 11:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2021, 11:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,