1 reviews | Active since Dec 2018
Once again Vodacom Fibre department is pathetic. I phoned for a relocation on the 10th of August. I am fully aware of the 30day notice period, which I feel is completely ridiculous. Why can new sale installation be done in a couple of days but relocation must have a 30day notice?? I did mention that I work from home and that the relocation must please be expedited. But anyway, when I phoned on the 10th all went well (At least thats what I thought). Only to realise afterwards my details got mixed up with at least 2 other client's details. I phoned again, and again I was told all is sorted and in order. Later that day I received a call from the technician for installation the next day. I was so happy to think its going to be resolved in 2 days. The next day the technician phoned, and we realised that he is in Cape Town, I am in Gauteng. So even after the second call I made to clarify all info, it was still a ****** up. I was told to follow up in a couple of days. So I did.. And then I was told that there is no ticket on my name?????? The consultant created a ticket, and again I was told to wait 48h. So I did.. Guess what, phoned again today and again I am told to wait a couple of days. How is it possible that originally my issue was going to be resolved in less than 2 days, but now, 5 days later there is still no tech assigned, and no clear info on whats happening with my installation. Again, I work from home and need the internet.. I don't think Vodacom is going to pay me a salary if I no longer have a job...
Best regards,
Best regards,
Best regards,
Best regards,
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