MP
Michael P
1 reviews | Active since Apr 2009
29 Sept 2020, 09:03
Fibre Relocation Nightmare!
We app**** for relocation on the 23 July 2020. We were promised our fibre would be up and running by Khensani Nukeri of relocation by the 31st August at new premises as our business is now conducted from home. It is now the end of September and we are still sitting without fibre? Have made countless calls and sent numerous emails.. All futile! It seems that every agent we call, forwards emails to Khensani..this is where it ends, as there is never response? Incidentally I have been supporting Vodacom since 1998! Nothing short of incompetence on Vodacom's Relocation Dept . We are absolutely livid!
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Replies (2)
Vodacom's replyOfficial
29 Sept 2020, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2020, 09:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your order was processed and installation was confirmed , your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2020, 09:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your order was processed and installation was confirmed , your query has now been resolved. Regards Consumer Website Team
Best regards,