Fibre Relocation longer than 30 days

The problem I have is regarding relocating from East London(Kidds Beach) to Despatch(Windsor Park). Towards the end of October I contacted Vodacom regarding my relocation and I was advised on how to do the relocation process and I followed it. The router arrived in the second week of November and since then I have been waiting for an installer to come and install my Fibre modem. I have tried contacting Vodacom and there hasn’t been any help yet. The last consultant that was assisting me was Sakhile and he promised me that the following day I will be contacted by the installer but that never happened.

I have been so patient with you guys and I’m now in a position where by I want to move to other service providers as you are not the only one in this business. I’m am so disappointed with your poor service. I called today today and the agent said she will send me a mail so I can reply to it, I’m still waiting for the mail.