Fibre Relocation leading to cancellation

I had completed a relocation form in mid October and when I called in on the 18th or 19th of November I was then told that someone would call me to make arrangements for setting up the fibre in my new location. That person has never called me till today. Vodacom Fibre could not even find my SR number on their system at support and wanted me to to complete the relocation from again until someone looked hard enough and found it. To my surprise, I received a call from Vodacom Fibre offering me a new package that is way cheaper and offers more than my existing package. I told them I was interested in the offered package but I would only take it if they cancel or upgrade my existing contract. They had promised to have me set in less than a week. The fact that they offered to come to my house and set up a new contract but they can't come to my house to sort out my existing package didn't sit well with me. This shows that Vodacom Fibre doesn't care about the service they give to existing customers. I have called Vodacom Fibre numerous times without a clear direction and today i was referred to the legal team to lay my complaint but the call kept on cutting as there was no suitable option to lay a complaint. I am not happy that I am made to pay for a service that I can't use for so long hecne I have decided that i would rather cancel my existing contract since Vodacom Fibre clearly has enough customers to care about sorting my problems out