Fibre relocation in the same house - still waiting since end of October 2022

End of October 2022, I called vodacom to move my fibre to a different section of the house (the house is divided by a wall) and told them it was urgent. I needed to move to the main part of the house as someone was moving into my section and I need the fibre for work. They said they would send someone within 2 weeks then they stil haven't.