Fibre Relocation Complaint

I requested a fibre relocation on the 1st of June, but till today I have not been contacted by Vodacom, I called soon after sending back the forms and was told they take 30 days to do relocations, I followed up again last week a number of times and was told that they will start with the process on the 1st but that wasn’t done and no one from Vodacom called to explain why they are taking forever to do the relocation. I called countless times in the past week and everytime I called they said they would email Tokelo the person responsible for my SR to contact me but to this day he hasn’t. I really can’t afford such while working from home because I’m working in a place with no fibre using my personal data while paying Vodacom. I pay for my fibre every month without fail but now when Vodacom has to deliver they fail to come to the party.