Fibre Relocation/ Cancellation

Relocating your Fibre is a nightmare. You have to wait for AFTER your 30 days notice for your request to even be looked at, never mind actioned/ assigned. Numerous calls, terrible service. Always promised that my request has been escalated and I’ll receive a call back (never happens) and when you call back, there’s no record of any escalation. Tried cancelling and was told that I have to wait for the cancellations team to email me, haven’t received anything, called in again and was told that it can take them 30 days to respond (with a quote for cancellation) and thereafter I have to wait another 30 days for the cancellation to take place. So best case I’d have to pay for an additional 2 months when I have no service, as well as additional hidden penalties.