Fibre relocation and helpline pathetic

Vodacom fibre relocation service absolutely pathetic and the help line is equally ***********. We notified vodacom well in advance (almost 30days) to our relocation so that we could set a date to connect the fibre at the new unit. We have already moved and still no contact regarding the relocation date for our fibre. This is absolutely ridiculous and they continue to send invoices for a service we have no access to. We have literally moved from one unit to another within the same complex, the fibre lines are already there, all they need to do is connect it to our unit. We have called vodacom every day for 2 weeks now and the help line is absolutely ***********. It seems impossible to get any helpful response from them, the only thing offered is blame shifting and a promise to look into it and call us back, which no one ever does! I'm beyond fed up. Would not recommend them to anyone.