TM
Thubelihle M
1 reviews | Active since Feb 2014
12 Aug 2023, 07:15
Fibre relocation a ****
On 24 July 2023 I called requesting my fibre line to be moved to new address and I was promised 7-14 days turnaround. Since then I called 3 times to follow up. No communication from your end, not even a confirmation text, email.
In essence, Vodacom is a ****, not to be trusted. This month I will literally be paying for their own inefficiency.
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Replies (2)
Vodacom's replyOfficial
12 Aug 2023, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2023, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Aug 2023, 12:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, our records shows the Fibre Support Team has confirmed there's no coverage at the client’s new address. Furthermore, you have sent a request on the 12-08-2023 to cancel your Vodacom Fibre Service in which the team is busy assisting with.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Aug 2023, 12:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, our records shows the Fibre Support Team has confirmed there's no coverage at the client’s new address. Furthermore, you have sent a request on the 12-08-2023 to cancel your Vodacom Fibre Service in which the team is busy assisting with.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,