Fibre relocation
I have send a mail to relocate my Fibre to *** on 2.11.2020 only to receive a mail back saying "failure to process message". I have checked my mail and there is no reason why it cannot be actioned. You cannot query anything Fibre related with any of the local branches, and *** line is not working - not even ringing??? How do you relocate your Fibre if your service provider is "non - existant"? Please urgently assist - my number *** . Fibre sales order S*** - 795199
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Vodacom's replyOfficial
18 Nov 2020, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Nov 2020, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team