Fibre Relocation

I requested a fibre relocation on 05 Jan 2021. They told me that it takes 30 days, I was unaware of that but accept their policy. Same complex, just a different unit number, same fibre provider. It is now 22 Jan 2021 and I am just trying to get an installation date so that I can plan as I work from home and currently don't have fibre. I am not even asking for this to be done sooner at this point but just a date that I can plan around.

I get a blanket "This has not been assigned. We have 30 days" a basic don't call us, we'll call you attitude with no understanding of the impact. Just all round bad service. I will certainly be reviewing staying with Vodacom when my contract is up in July just based on the poor customer service and lack of urgency. Pathetic when over COVID people are working from home.