Fibre Relocation

Hi Vodacom

Since my last review on the 19th May my fibre service has gone downhill. Firstly, like I mentioned in my previous review your processes does not work and all this happened because of a simple relocation from. Now I finally moved to my new residence where there's an existing firbe line and I was promised this would be a plug and and play solution for my service to be active. After numerous calls to the Fibre department 29th&30th May I couldn't be helped as the tickets was escalated to backoffice, which I understand, but Monday 31st I had to phone again and plead with the technician, lucky he could help me out and shortly thereafter a technician from Open Serve phoned me and activated my service. Tuesday 1st June I phoned again to follow up why my service was not active yet, the response was shocking that activation is required and needs to go to the backoffice again. It's Wednesday 2nd June I still don't have any form of internet. Open serve tells me activation is done Vodacom states it's not, where's the problem here??