Fibre Provider more willing to assist than Vodacom

Item: Vodacom
Rating: 1
Author: caradpreez C

Good day. Our fibre has been done by Metrofibre. However, NOBODY at Vodacom is willing to assist with the configuration. Now we have no internet. So we are paying for a service which has not been delivered. Metrofibre was here this morning and stated after everything was done that we should ask Vodacom to configure and the fibre will be ready immediately. It is sad that the Fibre provider is more helpful and willing to assist than Vodacom, who is taking our money. Not impressed at all.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 May 2020, 13:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 May 2020, 13:13

Official

Vodacom's replyOfficial

20 May 2020, 08:22

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 May 2020, 08:22

Official

Dear Customer,

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team