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shevaune P
1 reviews | Active since Jul 2015
05 Oct 2022, 08:57
FIBRE Provider drops the ball
Terrible service with this fibre provider for an activation when I relocated to new a premises. Its taking 6 days and still no feedback whenever I email or call they say Vumatels Box needs to be looked at but nothing is being done and same excuse we escalating it.
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Vodacom's replyOfficial
05 Oct 2022, 09:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2022, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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shevaune P's updateReviewer Update
06 Oct 2022, 03:44So even after being contacted by a Vodacom agent who handles hello Peter views his name is Marlin still the activation is not done and no feedback again
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shevaune P's update06 Oct 2022, 03:44
Reviewer Update
So even after being contacted by a Vodacom agent who handles hello Peter views his name is Marlin still the activation is not done and no feedback again