Fibre promises, straw responses.

I app**** to have my FTTH service upgraded, approval followed a day later noting that the upgrade would take two to three business days. That was on 20th December 2020, reference SR***. Numerous calls, more service requests, literally several hundred Emails later, and the update is still not implemented. Nobody at the fibre call centre is able to assist, or furnish a reason as to why their own approval of request is not implemented to date (09 Jan 2021). My last resort is to cancel the service altogether and find a (hopefullt) better provider.