JB
Japie B
1 reviews | Active since Nov 2014
14 Mar 2024, 19:26
Fibre problems for days now
Our fibre problems started a while back. We had to reboot the rooter to get Wifi/fibre Service (Average 2x a week). THEN nightly at around 22h00-00h00 the wifi (fibre connection failed). Next morning all was working again - Typical due to upgrades late at night.. Last night (14March2024) same thing, internet/wifi/fibre down again. To date NO internet service at all. Very slow support from vodacom, are they hiding something??? We have a guesthouse, we need internet, our guest also use internet because the vodacom signal in our town to so very, very very bad!!! You business is bad vodacom and that also impact our business. Please vodacom, send out and SOS for help - not a please call me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Mar 2024, 07:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2024, 07:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JB
Japie B's updateReviewer Update
15 Mar 2024, 17:09Thanks. We still do not have any fibre access. We run a business, Guest House and cannot count on Vodacom. We will cancel our fibre soon and hopefully get a more stable internet service from another provider and better support.
It is weekend and NO internet/fibre service. We have International Guests.
This is very disappointing.
It is weekend and NO internet/fibre service. We have International Guests.
This is very disappointing.
JB
Japie B's update15 Mar 2024, 17:09
Reviewer Update
Thanks. We still do not have any fibre access. We run a business, Guest House and cannot count on Vodacom. We will cancel our fibre soon and hopefully get a more stable internet service from another provider and better support.
It is weekend and NO internet/fibre service. We have International Guests.
This is very disappointing.
It is weekend and NO internet/fibre service. We have International Guests.
This is very disappointing.
JB
Japie B's updateReviewer Update
19 Mar 2024, 10:06Almost a week now that our fibre is down - No support at all from Vodacom Fibre.
What a disgrace. Unhappy International Guests at our guesthouse.
Bad for South Africa.
What a disgrace. Unhappy International Guests at our guesthouse.
Bad for South Africa.
JB
Japie B's update19 Mar 2024, 10:06
Reviewer Update
Almost a week now that our fibre is down - No support at all from Vodacom Fibre.
What a disgrace. Unhappy International Guests at our guesthouse.
Bad for South Africa.
What a disgrace. Unhappy International Guests at our guesthouse.
Bad for South Africa.