Fibre problems

My Reference nr SR***

I have phone *** (fibre) more than 15 times from Tuesday night 6 August to Monday Morning 12 August every time they tell me a different story but still nothing is resolved.

This was a mistake from Vodacom side that they have cancel my fiber with no reason and its still off after all my calls to them. I can never speak to a team leader or Manager there they said they are sending mails to the back office that is the only way off communications to them but I have never receive any feedback from back office they are supposed to more than 15 mails from my reference nr but still not even n phone call to inform me what the real problem is. As this was a mistake from Vodacom I feel the right way they should have handle this was to attend to it immediately. This is very poor service and I am one unhappy client. I have rated you bad after the call, not even a phone call to ask why I feel this way.

Regards CP Jacobs