CW
Chantel W
1 reviews | Active since Sept 2012
13 Nov 2023, 13:53
Fibre - PATHETIC PATHETIC PATHETIC
Endless endless problems with the Fibre line installations. In the last 4 months this is the THIRD time our fibre line is down.
The ONT alarm box is red and I have logged multiple calls with Afrihost however Vodacom just does not phone to sort it out. All the years this one service provider I hate with a passion and so so so wish we had other Fibre in our area so that we did not have to use VODACOM. You have cost me sooooooooooo much money. I want my fibre line fixed today. I am completely over this pathetic services and no more honestly. Today I am writing with lots of frustration to Hellopeter.com and News 24
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Nov 2023, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2023, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CW
Chantel W's updateReviewer Update
13 Nov 2023, 16:42I have escalated it 3 times today with Afrihost - they waiting for you to get back to me
CW
Chantel W's update13 Nov 2023, 16:42
Reviewer Update
I have escalated it 3 times today with Afrihost - they waiting for you to get back to me
CW
Chantel W's updateReviewer Update
15 Nov 2023, 09:44I told yous on Monday already that it cant be fixed and you have waisted a R1000 of my money coz I have to constantly buy data for my meetings. Now today I hear from Afrihost that only today you are awaiting a technician to be assigned. I want someone to come out today!!! I am going to the Ombudsman if it's not resolved today.
CW
Chantel W's update15 Nov 2023, 09:44
Reviewer Update
I told yous on Monday already that it cant be fixed and you have waisted a R1000 of my money coz I have to constantly buy data for my meetings. Now today I hear from Afrihost that only today you are awaiting a technician to be assigned. I want someone to come out today!!! I am going to the Ombudsman if it's not resolved today.