Fibre - Pathetic

It's been a month + that my fibre line has been dropping. After numerous SRs logged I am still waiting for a tech to come out. My 5G line is completely gone - almost a week now, completely gone! All I have is 2.4 and I cant even get connection to do a speed test. My best I could get is 0.40 mbps for upload and 1.53 mbps for download!! The rest of the time it says ERROR!! CANNOT CONNECT!!! even the agent confirmed that they can see SIGNIFICANT loss!!! I have a 25/25 line! Supposed to be!! I work from home! I study from home! When are you actually going to do something about this and resolve for good!! I am BEYOND! Now I have to wait until MetroFibre assigns someone, then I have to wait for a new router, if that's the problem! How long must I still wait!? Resolve this or come remove your lines, boxes , routers etc so I can sign up with someone whom can actually provide a reliable service. I had this issue when I just signed up. Months and months I had to fight... then everything worked, then the same issue a year or so later where I actually asked for a credit on my downtime, now we are back at it again! I can barely post this review its so pathetic!