Fibre Outage Unattended To

Good day,

On 16 February 2026 I logged a Fibre Outage complaint and received ticket number SR***. On 17 February I received a reply from Kennith that the issue is being investigated. It is now one week later, and service has still not been recovered. I have also received no update on the matter. I called 5 times to follow up, and yet got the same short reply that there is someone working on the matter.

This absolutely terrible service. Truly disgusted by your lack of service and updated. You are charging me a full month of premium for a service, for which for more than a quarter of the time I had no service.

Please fix the issue, and provide and update.