CS
Chantelle S

1 reviews | Active since Jun 2026

03 Jun 2026, 14:09

Fibre outage not resolved for 3 days.

A big part of Springs, East Rand, has had no Vodacom fibre connection since June 1st. Laid complaint after complaint and it was sent to vumatel to resolve. Updates states that Vodacom and the Ekurhuleni municipality are fighting over who needs to fix the cables. This is unacceptable!!!!! Pull your fingers out your @sse$ and fix the cables. Businesses can’t cope without wifi. Sort it out asap.

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2026, 07:23
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team