Fibre Outage
My fibre line has been off for 11 days, I have spoken to about 15 agents, a supervisor, customer care and all have fed me so many lies and false promises, I have given notice to cancel my line with Vodacom, I requested an early release as Vodacom clearly has no intention of fixing the problem but am being refused early release so Vodacom expect me to stay with them for 30 days without internet access, this is the worst company I have ever dealt with and it is shocking that a culture of lying to customers is present in this company. I will surely be taking all my cell phone contracts away from Vodacom as well!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Dec 2022, 07:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
02 Dec 2022, 08:24I am done fighting with Vodacom to get my fibre restored, yesterday I was told they cant restore the service because I have given notice to cancel so Vodacom do not want to give me an early release but also do not want to restore my fibre and I have to be without internet until the end of December, please just close the Service Request, I will wait until end of December.
I am so done with this pathetic company.
I am so done with this pathetic company.
's update02 Dec 2022, 08:24
Reviewer Update
I am done fighting with Vodacom to get my fibre restored, yesterday I was told they cant restore the service because I have given notice to cancel so Vodacom do not want to give me an early release but also do not want to restore my fibre and I have to be without internet until the end of December, please just close the Service Request, I will wait until end of December.
I am so done with this pathetic company.
I am so done with this pathetic company.
Vodacom's replyOfficial
05 Dec 2022, 16:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2022, 16:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,