Fibre outage

My fibre service provider is vodacom. My fibre went off-line for a week since the 24th of Jan. 2023. Was repaired and worked for three days. It is out of order since then. 8 calls later to vodacom. Their reason: they cannot get hold of me. Asked if they cannot chat via sms. Not possible. I work.Blame put on metro fibre and municipality to contact me . Nothing. No call. No explanation. Nothing. There are lots of ways to contact a person. You are not allowed to use your personal cellphone during workhours eg. Sms, email. The vodacom rep also said you cannot call them back. I will be cancelling my fibre tomorrow. Utterly useless. The lady: Eunice' was helpful but not a word after THURSDAY THE 23 of Feb from any of the above.