Fibre OUT OF ORDER all most 2 weeks, no RESPONSE from Vodacom's contractor NOKIA!!!!!

I am disgusted by the response we received from Vodacom Fiber and Nokia. Our Fiber has been down since 7th of September. A request was logged, 2 days later still no response was given. We as the end user had to make the call to find out. We called on the 9th to follow up and was instructed that it would take 24-48 hours to send a Nokia technician to fix the problem. On the 10th we were advised a technician has been assigned and will be send on the 13th September. Still no on ahs pitched. On the 15th of September we phoned for an update and were advised the request was send to the Nokia technician and will pitch up on Saturday the 18th at 17:00, ( I MEAN REALLY ON A WEEKEND JUST BEFORE SUNSET?) So this morning my wife phoned again to get an update, we were advised the request was send to the technician but they haven't accepted the job yet via email. The consultant advised she will phone him personally as he knows him and get back to us.

Vodacom and Nokia? Do you even know what going on? Cause no one can give us a proper response to this issue. Bigger issue we are going into week 2 without any Fiber, month end is here and we will be expected to pay a full payment for something we did not even have! You guys better wake up and either fire you contractors or start doing the work yourself, cause this is embarrassing, I would feel so ashamed as a service provider!

Do not even try deducting the full payment at month end, please also advise you billing department to make the changes accodingly!!

My wife spends 15-20 minted 2-3 times a day on the phone to clear up this mess and still nothing has come to it!!!

Vodacom please get yourself new contractors because the current contractor is so USELESS!!!