KB
Kashiefa B
1 reviews | Active since Jan 2013
09 Feb 2021, 15:35
Fibre order placed in December 2020 - Still not connected
Good day Vodacom I signed by for Fibre in December, and still not connected. I have been calling your call centre on ***, and every call centre agent says the same thing "I will refer this to the activations department and they will call you back in 48 hours". Still haven't received one still call back or any feedback on the progress. When I ask to speak to a manager, then i get told, they cannot transfer me to a manager as they working from home. I need someone to take ownership of this and call me and get the Fibre connected. Not only is this really bad service but its frustrating as hell. Please get it together and sort this out.
Thank you Kashiefa
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Replies (2)
Vodacom's replyOfficial
10 Feb 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kashiefa B's updateReviewer Update
15 Feb 2021, 08:51Dear Vodacom
Thank you for your response and for getting the issue sorted out so quickly.
Octotel was here on Thursday to do the fibre set up and you vodacom technician will be here at 10am today to finish up the router connection.
Really appreciate this. You have restored my trust in your service and brand.
Kind regards
Kashiefa
Thank you for your response and for getting the issue sorted out so quickly.
Octotel was here on Thursday to do the fibre set up and you vodacom technician will be here at 10am today to finish up the router connection.
Really appreciate this. You have restored my trust in your service and brand.
Kind regards
Kashiefa
KB
Kashiefa B's update15 Feb 2021, 08:51
Reviewer Update
Dear Vodacom
Thank you for your response and for getting the issue sorted out so quickly.
Octotel was here on Thursday to do the fibre set up and you vodacom technician will be here at 10am today to finish up the router connection.
Really appreciate this. You have restored my trust in your service and brand.
Kind regards
Kashiefa
Thank you for your response and for getting the issue sorted out so quickly.
Octotel was here on Thursday to do the fibre set up and you vodacom technician will be here at 10am today to finish up the router connection.
Really appreciate this. You have restored my trust in your service and brand.
Kind regards
Kashiefa