CR
Christelle R
1 reviews | Active since Jul 2009
29 Mar 2023, 11:16
Fibre order - its day 10 without any joy
On 20 March we cancelled our existing Fibre in Melodie, Hartbee****rt and placed a new order for Schoemansville, Hartbee****rt. 3kms away. Its now day 10 and we still dont have any joy. Apparently the cancellation order has not even been completed! Considering that I have been a Vodacom client for 27 years and we've been following up every day this is not acceptable. Come on Vodacom there are many other service providers out there that focuses on client service which you clearly dont! Im beyond shocked!
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Vodacom's replyOfficial
29 Mar 2023, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2023, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team