1 reviews | Active since Dec 2013
FIBRE OPTIC INSTALLATION - FAIL FAIL FAIL
Fibre installation - FAIL, FAIL, FAIL
Despite a letter yesterday : Please be advised that your Vodacom Sales Order SO181 ********** 68 has been changed to Complete status. All Items in the Sales Order are processed. The Future is Exciting, Ready? Vodacom
Nothing has changed. Installation done 9th January. No connection of any sort since. The lovely new Nokia router sits on my desk. A mail received yesterday in response to Hello Peter complaint assuring me of a "successful installation" with a "welcome" and a "big thank-you".... NOT. A further 2 hours on the "help" line yesterday. Complete and utter misery. This time agents Sharon and Daniel could not assist me. The router they tell me is not configured but they have no solution to offer. I have to repeat. Vodacom should not be in fibre optics. They don't know what they are doing and have no respect for their customers or the wouldn't hide behind call centres and no-reply anonymous emails. AVOID AVOID - the ads look good but they cannot deliver.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Best regards,