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Fanie B
1 reviews | Active since Oct 2019
25 Aug 2021, 17:24
Fibre off for 56 days now.
Just about enough. 56 days without internet. We phone and get told its been resolved, but no one came out or even called. SR ***, SR***, SR***, SR***, ***. How many more SR will be resolved without the problem actualy being fixed?! I will now be reversing payments since we are getting no service. Tired of being told all is okay on vodacoms side.
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Vodacom's replyOfficial
26 Aug 2021, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Aug 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Fanie B's updateReviewer Update
31 Aug 2021, 10:39Please, any feedback? 61 days now, and nothing. Line still down. I am scared to phone in with the SR number and they will just say its resolved again? What more can I do from my side, besides maybe stopping any payment to get vodacom's attention??
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Fanie B's update31 Aug 2021, 10:39
Reviewer Update
Please, any feedback? 61 days now, and nothing. Line still down. I am scared to phone in with the SR number and they will just say its resolved again? What more can I do from my side, besides maybe stopping any payment to get vodacom's attention??