Fibre off again

Item: Vodacom
Rating: 1
Author: Aretha S

2nd time in two months that our Fibre goes off during the weekend. With no notifications from either Vox or Vodacom. Last time we were off for 3 weeks since the 19 Aug. Had to pay full premuim. No this weekend since the 5th we are off again. As previously advised that I only use Fibre in Home, so I am forced to buy extra data, to manage my household. Why are we getting this lately. Logged a call my Ref no is VOX***6, please sort this urgently.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Oct 2024, 12:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply07 Oct 2024, 12:08

Official

Best regards,

Vodacom's replyOfficial

10 Oct 2024, 12:33

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/10 at 12:29:47 the fibre has been restored on 9 October 2024.

Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Oct 2024, 12:33

Official

Best regards,

Fibre off again

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