ES
Eric S
1 reviews | Active since Nov 2017
25 Nov 2017, 11:29
Fibre off
My fibre line has been off for 5 weeks now, had to take time off work 4 times only to have nothing done avout the matter, turns out router was swapped on installation with someone else who is now enjoying my internet while I'm paying, they have swapped 3 routers, sent 4 teams who simply says they can't do anything, and made me wait today after promising a team at 10am, no one pitched and no answer.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Nov 2017, 08:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2017, 08:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
ES
Eric S's updateReviewer Update
28 Nov 2017, 09:44Standard response and money was deducted anyways.
ES
Eric S's update28 Nov 2017, 09:44
Reviewer Update
Standard response and money was deducted anyways.
ES
Eric S's updateReviewer Update
02 Dec 2017, 11:15And so I was told that Someone will be here this Sarurday to sort out the issue, no one showed... Again... Not surprised though still absolutely no idea ig and when anything will be done absolutely pathetic to non existing service
ES
Eric S's update02 Dec 2017, 11:15
Reviewer Update
And so I was told that Someone will be here this Sarurday to sort out the issue, no one showed... Again... Not surprised though still absolutely no idea ig and when anything will be done absolutely pathetic to non existing service