Fibre of for 20 days

My fibre line got damaged by the wind due to a very bad installation on 08/12/2023. On the 19th only techs were at my house to repair it, of which they said it can't be repaired it needs to be reinstalled and even told me that the initial installation was done poorly. Today is the 29th and still I don't have fibre. I've phoned vodacom 6+ times already and everytime I get the same answer, "we have to wait for a reply from the installation team until then we cannot assist", which is complete and utter BS. you can't wait to take your premium but expect clients to wait a month to get a service.