rK
richard K

1 reviews | Active since Feb 2011

16 May 2025, 01:05

Fibre not working for weeks!!!!!!!! TERRIBLE SERVICE

My Vodacom fibre has been a problem for WEEKS now. I have logged multiple calls which vodacom keep deleting. Each time they do some temporary fix which fixes it for couple hours and for it to drop later the same day. I get no calls or feedback on what is happening. I even logged call on Hello Peter which they phoned once and now they not answering on that message either with the updates so I created another account to log a complaint. I have spent over R1500 on a new router as they said it was that and yet I still sit with no internet and no answers. I have never seen such TERRIBLE SERVICE in my entire life!!!! To other customers thinking of Vodacom go to another service provider as you will regret it every day if you go with Vodacom #Vodacom #Fibre #Complaint #review

0
Replies (2)
Vodacom
Vodacom's reply16 May 2025, 08:05
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
rK
richard K's update17 May 2025, 05:59
Reviewer Update
Once again. Someone phone and promises someone technical will phone and then....NOTHING!!!!! Internet still down and call center doesn't help. Complaining on hello Peter doesn't help. I log tickets they just close them and. O one contacts me. DISGUSTING SERVICE!!!!!!!