Hellopeter
Share Your Experience
GP
Graig P

1 reviews | Active since Aug 2022

17 Aug 2022, 12:06

Fibre not working but vodacom keeps debating my account

I installed fibre 14 June and is not activated yet they keep on billing and debating my account. The fibre has never worked I have contacted them so many times they still unable to get it to work. I asked them to cancell and refund they are not doing that either. The service form them is very bad. This is the ref SR***

0
Replies (3)
Vodacom
Vodacom's reply17 Aug 2022, 13:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GP
Graig P's update19 Aug 2022, 16:13
Reviewer Update
What about my refund and why did Vodacom failed to solve my problem for two months .
GP
Graig P's update11 Sept 2022, 08:12
Reviewer Update
Vodacom is still Debit my account for the fibre router installed in June that has never activated until today. I have paid June ,July and August for service that is there,I have asked for my refund and my account to be canceled for several times,no refund and no feedback from Vodacom. This Vodacom fibre is a ****