Fibre not working

I would strongly suggest any person to use any other service provider other than Vodacom should you want fibre, even if they cost more then vodacom.

My fibre installation was done on Saturday the 12th of December, when this was done the installation company sent through all details required to prove the installation is complete, at this time my interim LTE was disconnected by Vodacom BUT as in true Vodacom fashion the fibre did not work.

Sunday I called Vodacom to log a fault as I was told after 24hours installation it would be working. I received a SR reference number (SR***). I understand no technicians work on Sundays but today still NOTHING, no one knows what is going on, all I get from one call centre agent is "the configuration is not complete" ... No one can tell me when I will have Internet and the whole way I must just pay. Vodacom has no issues collecting their monies from me but when it comes to providing a service there is none.

I am the one with no Fibre or LTE... BUT it's not as if vodacom cares because at the end of the month they will still just take my money.