Hellopeter
Share Your Experience
MA
Marlin A

1 reviews | Active since Jun 2011

11 Oct 2017, 12:33

Fibre Not Installed after 3 weeks

Its been 3 weeks so far since I app**** for a Fibre Line within our Estate In Greenstone Hill. My wife had to take off from work 4 times so far so accomodate Vodacom during the installation. Yesterday Vodacom came out again to extend the line and yet no joy on my Fibre Installation. I do have any contcat at Vodacom to address this issue with as Vodacom is blaming Evotel and vice versa.

0
Replies (5)
Vodacom
Vodacom's reply11 Oct 2017, 12:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MA
Marlin A's update11 Oct 2017, 12:44
Reviewer Update
Good Day Plenty of Consultants have made contact with me and still no joy.
Vodacom
Vodacom's reply12 Oct 2017, 12:26
Official

Dear Client

Please accept my sincere apology for the delay in this regard.

Once again, we have escalated the matter to the Fibre Team for further review and comment.

Kind regards

RJ

Best regards,

Vodacom
Vodacom's reply13 Oct 2017, 11:18
Official

Dear Client

The Fibre Team confirmed that the matter was resolved.

Kind regards

RJ

Best regards,

MA
Marlin A's update17 Oct 2017, 11:03
Reviewer Update
Good Day The matter has still not been resolved. No fibre has been installed as yet. Please confirm as to why Vodacom says the matter has been resolved? See e-mail below received from Vodacom yesterday 16/10/2017 Hi Sir. I am currently working on your order and I will have feedback for you before COB today. Please contact me should you not get any joy out of that. Kind Regards Description: ********** Davenisha Sivasathan FTTX Operations Team Mobile: ********** Email: ********** ********** Address: Vodacom Commercial Park, First Floor NE 082 Vodacom Boulevard, Midrand 1685 www.vodacom.co.za