TM
Tumel M
1 reviews | Active since Jan 2021
13 Jan 2021, 20:24
Fibre not connected since 21 Dec 2020
I app**** and was approved for fibre to be connected to my house on the 21st of December 2020. On the specific day there was no technician that pitched up although the booking notification had been sent to me (SO***. I followed up with 4 different consultants with 3 of 4 them saying the matter has been escalated to Project Manager. On the 30th of December 2020 I contacted Vodacom via Facebook messenger and every time I ask for feedback they keep saying they will respond as soon as information is made available and today marks DAY 23.
I need to know if vodacom is taking me serious so that I can go to other willing service providers
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Vodacom's replyOfficial
14 Jan 2021, 07:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Tumel M's updateReviewer Update
15 Jan 2021, 20:47I have been getting this same response from you 4 times already on Facebook messenger without tangible solution since Dec 30th.
When are you resolving this thing???
When are you resolving this thing???
TM
Tumel M's update15 Jan 2021, 20:47
Reviewer Update
I have been getting this same response from you 4 times already on Facebook messenger without tangible solution since Dec 30th.
When are you resolving this thing???
When are you resolving this thing???