Fibre not activated yet (Terrible service)

Vumatell came and installed our fibre on Monday the 26th July 2021. I phoned vodacom to activate the fibre on the 26th at 7pm. The lady i spoke to said it will be activated within the next 24hours. We have now passed 48hours already and my fibre is not activated yet. I have spoken to 11 consultants with no success to my fibre being activated. The consultants can only escalate the matter which takes another 24 hours. I cant speak to the department that must activate it they can only send emails and they take 24 hours to repsond. We are with vodacom with cellphone contracts so we thought vodacom would be the easy choice.