FIBRE NOT ACTIVATED

Vodacom approached me for Fibre wifi, I had dish wifi, decided to take Fibre as it sounded more reliable and that is the worst decision I have even made. All approved a month before I wanted Fibre switched on as I had to give a month's notice on existing service, router was installed more than a week before the requested date of switch on being the 18th June, long story short I now sit with no wifi, having to purchase data after several calls and emails, no one has done anything to switch me on or even have the decency to let me know anything, more than 7 days, calls and emails sent to them almost every day and we sit in the same situation from day 1. A Mr Martin Phillips promised me he would get it sorted, does not respond to sms or messages left on his phone. SERVICE IS NON EXISTANT AND PATHETIC, VODACOM DOES NOT WANT NEW CUSTONERS FOR FIBRE AND THIS IS HOW THEY TREAT CUSTOMERS THAT HAVE BEEN WITH THEM FOR 20 YEARS, HOW ARE THEY TREATING NEW CUSTOMERS