Fibre - No warning that the SLA takes up to 21 business days

Dear Vodacom, when placing a Fibre already for an already existing line, you should tell your customers that it still takes 7 to 21 business days to get connected and that in that time you will not bother to assist them get connected by other means. I have been a Vodacom customer for many years and this is literally the worst service I have ever received. I have to continuously call in because you provide no updates and if I had known your SLA was so pathetic on a Fibre box that is already installed (I literally need to plug and play) then I would not have chosen you as an ISP. Lynn Bloom was the unfortunate person to receive my call this morning and although it was not personal I was unfortunately very angry for receiving the same story from Vodacom. She did a good job in trying to assist me however, she needs to understand its not against her - the company she works for is making this harder than it is. I am tired of hearing the same story from Vodacom, I need to be set up ASAP as I cannot wait any longer nor afford any more of your expensive data to run my business. what will it take to be treated like a customer and not just another number in SLA?