Fibre No Service and No Knowledge

Please listen to my call to Vodacom Fibre from *** on 5th October at 17.01. Duration 26.6 minutes and unresolved. Had to hang up and didn't receive the courtesy of a phone back. The consultant had no information on hand and had to put me on long periods of hold to answer the most simple of queries. The final stumbling block was my asking him what the charge per minute of VOIP calls is. He was stumped. Had to go and consult a colleague and left me on hold for over 10 minutes. I had to hang up.